Incomplete and Defective Work on Domestic Building Projects in Queensland

Building defects can be structural or non-structural. There are different legal mechanisms to address different types of defects. Defective and/or incomplete building works can cause significant financial, emotional and practical burdens for homeowners. If your residential build has a defect, you have both statutory and contractual rights to have the defect rectified and/or the contractual building work completed.

What is Incomplete or Defective Work?

The Queensland Building and Construction Commission Act 1991 (the QBCC Act) provides for various remedies for defective work, including the ability for the Queensland Building and Construction Commission (QBCC) to direct rectification or completion of work (DTR). Requests for a DTR to be issued by the QBCC should be made within 12 months of becoming aware of the defective / incomplete work or consequential damage. Alternatively, you may be able to make a claim on the statutory home warranty insurance. Generally, claims under the Queensland Home Warranty Scheme must be made within:

  • 3 months of noticing the defect for structural defects; or
  • 7 months of the completion of the work (and the non-structural defect must have come to light within 6 months of substantial completion).

Dangers and Consequences

Structural Defects

Compromise the structural integrity, performance or safety of a building. Examples include:

  • Foundation issues causing subsidence
  • Leaking structures
  • Defective load-bearing elements such as beams, columns and slabs

These defects can significantly reduce the property’s market value due to perceived risks and costly remediation efforts.

Non-Structural Defects

Do not affect the building’s structural integrity but impact functionality or aesthetic value. Examples include:

  • Defective tiling or flooring
  • Cracked plasterboards
  • Sticking doors and windows

 
These defects can still diminish the property’s value and appeal, particularly if numerous or visibly impactful.

Defective and/or incomplete building works can cause significant financial, emotional and practical burdens for homeowners. If your residential build has a defect, you have both statutory and contractual rights to have the defect rectified and/or the contractual building work completed. Make a booking with Fox Piper to discuss how to pursue a claim.

            Resolve your dispute in 3 easy steps

            Step 1

            Submit Your Enquiry

            Provide us with details about your situation. We will assess to see how best we can help you. All enquiry submissions are confidential.

            Step 2

            Speak with a solicitor

            We will take the time to understand your circumstances and give you guidance.

            We will speak with you about your matter, give you options, and most importantly potential solutions.

            Step 3

            Post-consultation email

            We know that legal matters can be stressful and that our initial consultation can contain a lot of information. After our consultation we will send you an email with an overview and next steps so you have something to reflect upon and make a careful and considered decision.

            Why Fox Piper?

            Builders may rely on owners not having gone through the building process before and can take advantage of this to stall, delay and misrepresent their responsibilities. Fox Piper can help you cut through builders’ tactics with the aim of achieving an efficient and effective outcome.

            Our Services

            • Legal Advice and Representation

              We provide expert legal advice tailored to your specific situation regarding defective or incomplete building works. Our experienced solicitors will analyse your case, explain your rights under the QBCC Act and home warranty insurance schemes and advise you on the best course of action.
            • Negotiation and Dispute Resolution

              We negotiate on your behalf with builders, contractors and relevant authorities, such as the QBCC, to seek resolutions and ensure your rights are protected. Our goal is to achieve fair and timely outcomes, minimising your financial and emotional burdens.
            • QBCC Complaint Lodging

              If you need to lodge a complaint with the QBCC regarding defective or incomplete work, we assist in preparing and submitting your complaint effectively, ensuring all necessary documentation and evidence are provided.
            • Claims Pursuit through QCAT or Courts

              Should negotiations and QBCC processes not yield satisfactory results, we are prepared to pursue your claims through the Queensland Civil and Administrative Tribunal (QCAT) or the courts. Our litigation team is experienced in handling complex construction disputes and will vigorously advocate for your rights.

            Take the First Step

            Tell us about your dispute, and our team will assess your enquiry and guide you on possible next steps. We’re here to help you navigate the process with clarity and confidence.

            FAQs

            • What are structural defects in building works?

              Structural defects compromise the safety or structural integrity of a building, such as foundation issues or defective load-bearing elements.

            • What are non-structural defects?

              Non-structural defects, on the other hand, refer to faults that do not affect the building’s structural integrity but might impact its functionality or aesthetic value. These defects typically involve the finishes and fittings within the building, such as defective tiling, cracked plasterboards, sticking doors and windows.

            • What are my rights if I discover defects in my residential build?

              Homeowners have statutory and contractual rights to rectify defects and complete building work under the QBCC Act and home warranty insurance schemes.

            • How can Fox Piper assist in resolving building defect disputes?

              Fox Piper provides legal advice, representation and assistance in negotiations with builders. We can also assist with lodging complaints with the QBCC and pursuing claims through QCAT or courts.

            • What should I do if the QBCC declines my claim or does not issue a DTR?

              If you require guidance through the QBCC claim process, are out of time to make a claim with the QBCC for defective and/or incomplete work, or if the QBCC has declined your claim for cover or decided not to issue the builder a DTR, Fox Piper can advise you of your options. These include having the QBCC’s decision reviewed by QCAT or pursuing the builder directly.

            Sources
            Queensland Building and Construction Commission Act 1991 (Qld)